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Computers break down less often: survey

Computers have become more reliable in recent years as manufacturers have improved designs, but one in every six new notebooks still needs to be repaired within a year after purchase, a survey found on Tuesday. Failure rates of both desktop and portable notebook computers have improved in the 2005-2006 period compared with 2003-2004, market research group Gartner found.

Five percent of desktop computers need to have a component replaced within the first year, compared with 7 percent two years ago. Four years after purchase the chance that a desktop computer needs to be repaired is 12 percent, compared with 15 percent in 2003-2004. For notebooks the first year failure rate was 15 percent, compared with 20 percent two years earlier. A failure is defined as a repair incident in which a component needs to be replaced, ranging from something as trivial as a notebook latch or as significant as a motherboard.

Posted by | Tue, Jun 27, 2006 - 08:36 AM