Deepcool Captain 240 EX AIO Liquid CPU Cooler Review

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Introduction to the Deepcool Captain 240 EX AIO Liquid CPU Cooler

Launching in April and under its sub-brand ‘Gamer Storm,’ Deepcool launched a newly upgraded cooler series called the Captain EX.  Under this all-in-one (AIO) series, you will find 120mm, 240mm, and 360mm variants, which feature several features, such as their patented SS Design (Separated Section), a steam punk appearance, visible liquid flow, and LED lighting.  New features with these coolers include things like upgraded high-density water micro-channel, anti-explosion rubber, unique silent TF 120 double-blade fan, as well as tooling free installation solution.  These features do sound promising, so hopefully they allow the cooler to perform well.  The Captain EX series visually looks similar to the former Captain series, but Deepcool upgraded a few features.  See the chart below for a comparison of the two coolers.

Deepcool Captain 240 EX - Assembled

Deepcool’s idea behind the high-density water micro-channel, is that every last drop of liquid inside the cooler will be able to absorb and dissipate heat efficiently.  Couple that with their anti-explosion rubber tubing, and they’re promising you that the safety and stability of the self-governed circulation channel in the cold plate.  Deepcool includes two TF 120 fans, which are designed for high static pressure and low noise.  The fans also feature an anti-vibration rubber to absorb most of the fan’s operating noise.  Overall, on paper, this cooler is sounding great, but we will have to see how it performs in our testing.

The Captain 240 EX was made very affordable, with an MSRP of $109.99 and selling for $89.99 shipped on Newegg or $106.61 shipped on Amazon right now.  Like all of their other liquid cooling products, Deepcool has placed a 3-year warranty on the Captain EX.  Should you find something go wrong with your cooler, you sure do have a nice guarantee behind it.

Not a whole lot has changed between the original Captain series vs. the Captain EX series, but take a look at the chart below for a comparison.

Deepcool Captain 240 EX Technical Specifications:

Captain 240 Captain 240 EX
Fan Dimensions 120X120X25mm
Net Weight 1183±10g 1249±10g
Fan Speed 600±200~2200±10%RPM 500±200-1800±10%RPM
Fan Air Flow 182.24CFM (MAX) 153.04CFM(MAX)
Fan Air Pressure 3.71mmH2O(MAX) 3.31mmH2O(MAX)
Fan Life Expectancy 100000 hours 50000 hours
Fan Noise Level 17.6~39.3dB(A) 17.6~31.3dB(A)
Fan Bearing Type FDB(Fluid Dynamic Bearing) Hydro Bearing
Fan Connector 4-Pin
Fan Rated Voltage 12VDC
Fan Rated Current 0.26±10%A(MAX) 0.12±10%A(MAX)
Fan Power Consumption 3.12W 1.44W
Main System Dimensions 89X65X82mm 92.5X93X85mm
Radiator Dimensions 274X120X27mm
Radiator Material Aluminum
Pump Life Expectancy 120000 hours
Pump Connector 3-Pin
Pump Operating Voltage 6~13.8VDC
Pump Rated Voltage 12VDC
Pump Speed 2200±10%RPM
Pump Current 0.16±15%A
Pump Power Consumption 1.92W

 

For being a relatively inexpensive AIO cooler, will the price tag on the Captain 240 EX match the performance?  That’s something we will have to find out in the coming pages!  Let’s move on and take a quick look at the packaging and what comes inside the box, and follow that up with a performance review of this wicked liquid CPU cooler.

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  • Essene Rabbi Michael Menehem

    I got the Maelstrom 120K, a passable product when it worked, but had serious reliability issues. First the fan went, then the pump. I had nothing but aggravation trying to get DeepCool to honour their warranty, which they never did. See below for how many hoops they made me jump through and all the emails back and forth. I won’t ever buy from them again.

    From: Michael
    Sent: Monday, June 26, 2017 5:56 PM
    To: DEEPCOOL SUPPORT
    Subject: Re: warranty support
    Contacted Francis, days ago but got no reply.
    I’m very frustated now. Tell me point blank is Deepcool going to honour their warranty or not?
    – Michael Benyacar?

    From: DEEPCOOL SUPPORT
    Sent: Wednesday, June 21, 2017 4:20 AM
    To: Michael ; Francis@deepcool.com
    Cc: support@deepcool.com
    Subject: RE: warranty support
    Dear customer,
    After double checking the information from your last mail, and we check that you are from Canada CC, and we have the specialist who is responsible for this RMA channel, and after our confirmation, the superior: Ms Francis who is responsible for the Canada CC ‘s RMA matter, then pls continually directly contact her via the mail: Francis@deepcool.com. Thanks a lot
    该终端顾客来自 Canada CC,产品漏液,请接续尽快处理,感谢~
    Welcome to like DEEPCOOL on facebook, for more Tech support or promo activities!
    Best Regards,
    Vivy | Overseas Dept. | Support
    Email |vivy@deepcool.com | Tel +86 10 5640 1907 | Working daytime: 10:00~18:00 Beijing, China

    From: Michael [mailto:mbenyacar@rogers.com]
    Sent: Wednesday, June 21, 2017 2:27 AM
    To: DEEPCOOL SUPPORT
    Subject: Re: warranty support
    Here you go.

    From: DEEPCOOL SUPPORT
    Sent: Monday, June 19, 2017 5:31 AM
    To: ‘Michael’
    Cc: support@deepcool.com
    Subject: RE: warranty support
    Pls send us the below last information about the cooler then we could push the refund for you in the shortest time. Thanks
    — The screenshot’ photo/picture of the detailed purchasing invoice of the cooler
    Welcome to like DEEPCOOL on facebook, for more Tech support or promo activities!
    Best Regards,
    Vivy | Overseas Dept. | Support
    Email |vivy@deepcool.com | Tel +86 10 5640 1907 | Working daytime: 10:00~18:00 Beijing, China

    From: Michael [mailto:mbenyacar@rogers.com]
    Sent: Friday, June 16, 2017 11:08 PM
    To: DEEPCOOL SUPPORT
    Subject: Re: warranty support
    Hello Vivy,
    I still have not received a refund or replacement. I already sent pics twice of the original box with serial number and all parts in and out of my PC. As for the detailed reason of the broken cooler, it is because it is unreliable, sometimes it works fine and other times it stops and my PC overheats. Anyways, if I don’t receive a refund this time, I’m just going walk away and forget about Deepcool. I’ll and buy something else, and post this entire email online so the public can see how you handle your warranty.
    Kind regards,
    Michael Benyacar

    From: DEEPCOOL SUPPORT
    Sent: Sunday, June 4, 2017 11:11 PM
    To: ‘Michael’
    Cc: support@deepcool.com
    Subject: RE: warranty support
    Pls send us the below last information about the cooler then we could push the refund for you in the shortest time. Thanks
    — The screenshot’ photo/picture of the detailed purchasing invoice of the cooler
    — The detailed reason of the broken cooler
    Welcome to like DEEPCOOL on facebook, for more Tech support or promo activities!
    Best Regards
    Vivy Zhang
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1907 / Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    From: Michael [mailto:mbenyacar@rogers.com]
    Sent: Wednesday, May 31, 2017 3:22 AM
    To: DEEPCOOL SUPPORT
    Subject: Re: warranty support
    I responded with photos you asked but have not gotten a response. Have you made a paypal refund?

    From: DEEPCOOL SUPPORT
    Sent: Sunday, May 21, 2017 10:07 PM
    To: ‘Michael’
    Cc: support@deepcool.com
    Subject: RE: warranty support
    Dear Customer,
    Sorry to bother you, and we are eager to solve your problem, but we couldn’t solve your matter well, because you temporarily haven’t sent us the correct basic information about the cooler well, and pls cooperate us well then we could make the refund through the Paypal account to you well. Thanks a lot
    — The screenshot’ photo/picture of the detailed purchasing invoice of the cooler
    — The clear photo of the product’s P/N number, and it includes seven numbers
    Welcome to like DEEPCOOL on facebook, for more Tech support or promo activities!
    Best Regards
    Vivy Zhang
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1907 / Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    From: Michael [mailto:mbenyacar@rogers.com]
    Sent: Friday, May 19, 2017 1:43 AM
    To: DEEPCOOL SUPPORT
    Subject: Re: warranty support

    Hello Vivy,
    I gave the receipt to my accountant long ago, and it would cost me more than its worth to pay to have it retrieved.
    Photo attached.
    Kind regards,
    Michael Benyacar

    From: DEEPCOOL SUPPORT
    Sent: Wednesday, May 17, 2017 1:40 AM
    To: ‘Michael’
    Cc: support@deepcool.com
    Subject: RE: warranty support
    Dear valued customer,
    After fulfill the last below information to your RMA files then we will arrange the refund to your Paypal account then you could buy a totally new one by yourself. Thanks a lot
    — The screenshot of the detailed purchasing invoice of the product
    — The clear photo of the product
    Welcome to like DEEPCOOL on facebook, for more Tech support or promo activities!
    Best Regards
    Vivy Zhang
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1907 / Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    From: Michael [mailto:mbenyacar@rogers.com]
    Sent: Tuesday, May 16, 2017 8:16 PM
    To: support@deepcool.com
    Subject: re: warranty support
    Hello Vivy,
    The Maelstrom 120K cooler has failed. Over the past couple of months my computer would randomly lock up,
    due to cooling failure. I must have a bad unit, first the fan went and now the pump. Can you send me a
    replacement unit under warranty?
    Kind regards,
    Michael Benyacar

    Hello Vivy,
    Attached is a screenshot of the P/N “001093277”.
    My PayPal account is: xxxx@xxxx.com
    Kind regards,
    Michael Benyacar

    From: Deepcool Support
    Sent: Monday, December 12, 2016 5:16 PM
    To: Michael
    Cc: Deepcool Support
    Subject: Re: 120K CPU Cooler
    Dear Michael,
    We tired to arrange the parcel for you of several times, but we have some trouble in sending the fans to Canada, and could you pls tell us your effective Paypal account, then instead of the parcel, we could send the equivalent cost through the Paypal to you the cash form ASAP. TKS
    Second, please send us the screenshot of the P/N on the cooler which is a strip of nine numbers because we need help to login the RMA matter into your files . TKS
    Best Regards
    Vivy Zhang
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1907
    Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    发件人: Michael
    日期: 2016年12月12日 星期一 下午11:00
    至: apple
    主题: Re: 120K CPU Cooler
    Hello Vivy,
    Thank you for your quick and professional response. It was also nice of you to offer an extra fan as well.
    I accept your offer and yes the address below is correct.
    Kind regards,
    Michael Benyacar

    From: Deepcool Support
    Sent: Sunday, December 11, 2016 5:59 PM
    To: Michael
    Cc: Deepcool Support
    Subject: Re: 120K CPU Cooler
    Then could we arrange two GS120 fans(one fan is for the replacement, the other one is the free gift to comfort your bad feelings) to you as the replacement to your blow address? Pls confirm if it is ok? Wait your reply. TKS
    Michael Benyacar
    99 Xxxxxx Crescent
    RH • ON • L9C 9X2
    905-555-6848
    Best Regards
    Vivy Zhang
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1907
    Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    发件人: Michael
    日期: 2016年12月10日 星期六 下午11:36
    至: apple
    主题: Re: 120K CPU Cooler
    Hello Vivy,
    I checked the link and that is the same fan, only the original did not come with a 7 volt adapter which is even better.
    Thank you
    Michael Benyacar
    From: support@deepcool.com
    Sent: Friday, December 9, 2016 1:49 AM
    To: ‘Michael’
    Cc: support@deepcool.com
    Subject: RE: 120K CPU Cooler
    Hi Michael,
    So we would send the below fans to you as the replacement, please refer to below and confirm back to us if this is acceptable, thanks very much!
    https://www.amazon.com/Deepcool-Gamer-Storm-Computer-Connector/dp/B00KJF1ZM8/ref=sr_1_4?ie=UTF8&qid=1481266072&sr=8-4&keywords=GS120
    DEEPCOOL strives to offer the most reliable product and best service.
    Best Regards
    Simons Song
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1903
    Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    From: Michael [mailto:mbenyacar@rogers.com]
    Sent: Friday, December 09, 2016 11:33 AM
    To: Deepcool Support
    Subject: Re: 120K CPU Cooler
    Hello Vivy,
    Just send me a new 120x120x20mm fan that came with the Maelstrom 120K CPU cooler, or if you have one that is quieter than the original and is 15-20mm thick I’ll accept that.
    The quietest fan I’ve seen so far is http://www.prolimatech.com/en/products/detail.asp?id=2722&subid=2729
    Anything close to those noise specs would be great. Thank you for your attention.
    Kind regards,
    Michael Benyacar
    99 Xxxxxx Crescent
    RH • ON • L9C 9X2
    905-555-6848

    From: Deepcool Support
    Sent: Thursday, December 8, 2016 7:42 PM
    To: Michael
    Cc: Deepcool Support
    Subject: Re: 120K CPU Cooler
    Dear valued customer,
    We hope to help to deal with your problem ASAP, and we need confirm with you that which compensating way do you like us to do for you about this cooler on earth? Then we could try our best to offer the assistance for you. TKS
    Best Regards
    Vivy Zhang
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1907
    Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    发件人: Michael
    日期: 2016年12月9日 星期五 上午6:54
    至: apple
    主题: Re: 120K CPU Cooler
    Recording of loud fan done with my cell phone.
    Hope the recording is good enough.
    windows media file attached

    From: support@deepcool.com
    Sent: Thursday, December 8, 2016 2:10 AM
    To: ‘Michael’
    Cc: support@deepcool.com
    Subject: RE: 120K CPU Cooler
    Dear valued customer,
    Could you please send a record of the fan to us so we could please our engineer to confirm if the noise of the fan is normal or not, thanks very much!
    DEEPCOOL strives to offer the most reliable product and best service.
    Best Regards
    Simons Song
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1903
    Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    From: Michael [mailto:mbenyacar@rogers.com]
    Sent: Thursday, December 08, 2016 9:30 AM
    To: Deepcool Support
    Subject: Re: 120K CPU Cooler
    Confirmation of what?
    From: Deepcool Support
    Sent: Wednesday, December 7, 2016 7:01 PM
    To: Michael
    Cc: Deepcool Support
    Subject: Re: 120K CPU Cooler
    Dear Michael,
    Pls don’t worry, we will wait for your confirmation, then we would do the assistance for you at any time just as you like. Thanks a lot
    Best Regards
    Vivy Zhang
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1907
    Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    发件人: Michael
    日期: 2016年12月8日 星期四 上午6:34
    至: apple
    主题: Re: 120K CPU Cooler
    The fan that came with the Maelstrom 120K is the replacement fan I’m seeking. I purchased it because it came with a 120x120x20mm fan. My rackmount PC can’t handle anything thicker.
    Michael Benyacar
    99 Xxxxxx Crescent
    RH • ON • L9C 9X2
    905-555-6848
    P.S. It’s very big bother to unrack the recording studio computer and disassemble for just a pic.

    From: Deepcool Support
    Sent: Monday, December 5, 2016 4:57 PM
    To: Michael
    Cc: Deepcool Support
    Subject: Re: 120K CPU Cooler
    Dear Michael,
    Thanks for your reply, and could you pls check our official website for the suitable fan? Then pls tell us when you confirm the right one and we could do the fan’s replacement for you ASAP. TKS
    In addition, pls kindly offer us some information about your cooler. Thanks a lot
    Please send us the screenshot of the P/N on the cooler and your receiving address(include name, detailed receiving address, your zip code and telephone number) when you reply to us, thanks a lot
    Best Regards
    Vivy Zhang
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1907
    Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    发件人: Michael
    日期: 2016年12月5日 星期一 下午10:35
    至: apple
    主题: Re: 120K CPU Cooler
    Hello Vivy,
    Thank you for you offer of a replacement fan. After checking out the specs of theTF-120 fan, I noticed it is 26mm thick.
    The HTC case I am using can only fit a 15mm to 20mm thick fan. It is the reason I chose your cooler in the first place.
    Do you have something that is quieter and will fit?
    Kind regards,
    Michael Benyacar

    From: Deepcool Support
    Sent: Sunday, December 4, 2016 6:15 PM
    To: Michael
    Cc: Deepcool Support
    Subject: Re: 120K CPU Cooler
    Dear valued customer,
    The TF120 is the most quiet fan at marketing sales, and if you would accept it, please send us the screenshot of the P/N on the cooler and your receiving address(include name, detailed receiving address, your zip code and telephone number) when you reply to us, thanks a lot
    DEEPCOOL strives to offer the most reliable product and best service.
    Best Regards
    Vivy Zhang
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1907
    Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    发件人: Michael
    日期: 2016年12月3日 星期六 下午11:42
    至: apple
    主题: Re: 120K CPU Cooler
    Hello Vivy,
    Compare the noise specs of the your fan and this one
    http://www.prolimatech.com/en/products/detail.asp?id=2722&subid=2729#showtab
    Have anything this quiet?
    Kind regards,

    From: Deepcool Support
    Sent: Wednesday, November 30, 2016 6:31 PM
    To: Michael
    Cc: Deepcool Support
    Subject: Re: 120K CPU Cooler
    Dear valued customer,
    We hope to deal with your puzzle in the most effective way and if the fan is in the bad condition, the we are willing to offer you the fan called TF120 black as the replacement for you? please refer to this link: http://www.gamerstorm.com/product/CASEFAN/2016-03/1289_4925.shtml , this fan is designed by the expert from Taiwan and design it for more than half year, just to gain the top level of cooling performance and quiet noise, with the best balance of airflow and air pressure.
    If this is acceptable, please tell us the P/N on the cooler and your receiving address(include your zip code and telephone number) when you reply to us, thanks a lot
    DEEPCOOL strives to offer the most reliable product and best service.
    Best Regards
    Vivy Zhang
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1907
    Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    发件人: Michael
    日期: 2016年12月1日 星期四 上午5:43
    至: apple
    主题: Re: 120K CPU Cooler

    Hello Vivy Zhang,
    Thank you for your quick response. Regarding the noise, it is coming from the 120mm fan that is attached to the little radiator.
    When I first installed the cooler the noise was acceptable. However, over time the fan has become noisy and distracting. The pump noise quiet and is acceptable. Since the computer is being used in a recording studio environment, a quiet PC is important.
    Kind regards,
    Michael Benyacar

    From: Deepcool Support
    Sent: Wednesday, November 30, 2016 4:31 PM
    To: Michael
    Cc: Deepcool Support
    Subject: Re: 120K CPU Cooler
    Dear Michael,
    Thanks for your purchasing Deepcool product and contacting Deepcool Support
    We had read your last mail carefully and specially consult our engineer with this, and they suggest that if this noise has effected your normal work or not, if yes, pls first check where the noise comes from, the an or the pump? And then pls reply us, we would try our best to help to deal with your puzzle. Thanks a lot
    Best Regards
    Vivy Zhang
    DEEPCOOL Oversea support
    Support line: +86 10 5640 1907
    Working time: 10:00~18:00 Work days, Beijing time, China
    http://www.deepcool.com

    发件人: Michael
    日期: 2016年11月30日 星期三 下午9:49
    至: apple
    主题: re: 120K CPU Cooler
    I purchased the Maelstrom 120K CPU cooler and was happy with the product for a few months. However, now the 120mm has been come louder over time and I use the computer in a recording studio, so its not good anymore.
    Are replacement fans available that are much more quiet?
    Kind regards,
    Michael Benyacar