BlackBerry Service Resumes After Worst North American Failure in 10 Months
A network breakdown disrupted BlackBerry e-mail service for about 8 million North American customers yesterday, the biggest failure for Research In Motion Inc. in 10 months. The disruption follows a failure in April, when BlackBerry users faced message delays and glitches in Internet access. The company said a malfunction in newly installed software caused the problems that time. AT&T spokesman Mark Siegel said at 6:45 p.m. New York time that service had been restored and that no messages should be missing.
Research In Motion has about 12 million subscribers worldwide, including Wall Street bankers, members of the U.S. Congress and President George W. Bush. The disruption may prompt executives in charge of information-technology budgets to consider competitors’ services, said Avi Greengart, an analyst at market researcher Current Analysis Inc. in Washington.
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