Very big things were expected from EA and BioWare’s game Anthem when it was announced. Since the game launched, it has failed to live up to expectations of gamers. This week a Reddit user wrote a post to EA and BioWare asking what was going on and complaining about issues and how they have been handled.
BioWare community manager Jesse Anderson replied to the question with an open letter to the Anthem community. “First, I want to thank you for writing this up,” Anderson wrote. “I appreciate the honesty of how you (and others) feel about the current state of things. I also want to say that I can’t talk about everything, simply because it is not my area of expertise, or because I don’t have the information you’re looking for. I stand by our statement of being transparent though and will continue to do so here and on other channels.”
One of the complaints raised was that BioWare employees aren’t as active as they used to be when responding to feedback from players. Anderson said that the reason is that the employees have work to do and they are tired of getting flamed in replies reports GamesRadar.
“Why would a dev team member take time away from working on the next update to post when they know it’s likely to be met with hostile replies, or they get flamed because [they] can’t answer other questions that players are asking?” Anderson said. “I don’t mind posting here when things aren’t so nice, but that’s because it’s my job. For the devs it isn’t their job, and I’d like to ask that people remember that when replying to them. When some people say ‘be nice, or the devs will stop posting’ it’s 100% true.” The full letter can be seen here.