Segway recalls all scooters; software problem can cause falls
Segway Inc. is recalling all 23,500 of the self-balancing scooters it has shipped because of a software glitch that can make its wheels unexpectedly reverse direction, throwing off the rider — and in at least one incident, break some teeth.
The U.S. Consumer Product Safety Commission on Thursday said consumers should stop using the vehicles immediately. Segway is cooperating on the voluntary recall. Segway has received six reports of problems with the Personal Transporter, resulting in head and wrist injuries. Segway is offering its customers, which include more than 150 police departments around the world, a free software upgrade that will fix the problem. The upgrades will be done at Segway’s 100 dealerships and service centers around the world, according to Segway spokeswoman Carla Vallone. The Bedford, N.H., company will pay to ship the devices to the appropriate center if need be.
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