EA has announced that titles it publishes on the Origin digital distribution service can now be returned for a full refund up to seven days after purchase if the consumer isn't completely satisfied.
We stand by our games. If you’re not completely satisfied with your digital download purchase from Origin, you can return it. The Great Game Guarantee allows you to return EA digital game downloads (PC/Mac) purchased on Origin for a full refund within 24 hours after you first launch the game, within seven days from your date of purchase or within seven days from the game's release date if you pre-purchased/pre-ordered, whichever comes first. - EA
According to EA, the policy is effective for 20 countries as of Monday and is expected to apply worldwide by September. To obtain the refund, Origin users just have to visit their order history and click the “request a refund” link located next to a recent purchase. After answering a few questions, Origin will process the request and grant a refund based on the guidelines detailed in its terms of agreement
.Third-party games, retail boxed games, and downloadable content are also not part of the policy.
We like the idea of this program and is something that Steam doesn't offer. Will this program be abused? Many people can finish a game in less than 24 hours, so it will be interesting to see if refunds will be allowed for that long. Many gamers on the official EA blog post
commented that a 12 hour restriction would be better.