Dell opens new customer centers
If they are opening another support center in N. America, does this mean I won’t be able to talk to “Bob”, “John”, or “Tracy” for India? Oh, how I’ll miss those calls exciting phone calls the next time i buy a Dell monitor.
Seriously though, is there really people in India named “Bob”, “John”, or “Tracy”?
Dell announced intent to open two new customer centers next year to help server its American and Filipino customers.
The No. 1 computer maker said it will open a customer contact center in Makati City, Philippines early next year to assist people the Metro-Manila area. The site will initially host 700 technical support and customer service agents and 70 key leadership and administrative positions.
Separately, Dell signed a lease this week for 156,000 square feet of office space in the Kanata region in the west end of Ottawa. The site is expected to begin operation in February 2006 and will eventually host 500 technical support staff for Dell’s North American customers.
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