Batman: Arkham Knight has gotten off to a bad start for PC players, but some will be happy to learn when they wake up this morning that sales of Batman: Arkham Knight have been temporarily suspended while Warner Brothers works to address performance issues. The game has received mostly negative feedback since being released on June 23rd, 2015.
Gamers have been upset about the fairly robust minimum system requirements, the 30 FPS frame cap, limited graphics options, textures that look worse than what you get on consoles, tearing, crashing and just saying that it’s a terrible PC port in general. It looks like Warner Brothers made the right call to pull this game title!
Some gamers are also fired up over the an NVIDIA GameWorks promotional video that was released on YouTube in advance of the game coming out that shows ambient occlusion and rain textures – both of which are present in the console versions, and entirely absent from the PC version. This has people upset and saying that it was incredibly misleading as they thought they were going to be getting features in the game that weren’t there when they bought it.
TotalBiscuit has a video up on YouTube that talks about the issues in great detail and shows many of the issues in hit 30 minute long ‘Port Report’ that he did on the game title.
Here is the statement released by Warner Brothers:
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
The apology appears to have been generally welcomed by gamers, but some are wanting Warner Brothers to acknowledge that the issues are widespread, and not just “some players”. They also noted that the company did not acknowledge the lack of graphical options/quality, which were promised/advertised to PC gamers.
It’s not every day you see a game removed from Steam, but it looks like Batman: Arkham Knight PC was pulled for the right reasons and we hope that a patch or something can turn this game title around.