American Airlines Facing Computer Nightmare – All Flights GroundedTue, Apr 16, 2013 - 2:50 PM
American Airlines flights across the country are grounded until 5pm EDT because of major computer problems involving the companies reservation system. It sounds like a complete mess as some passengers are stranded on planes while others can’t make reservations. Hundreds of frustrated AA customers have expressed their frustration on Twitter, so if you are stranded be sure to let them know how you feel by sending a tweet to @AmericanAir to get your thoughts out.
Just moments ago American Airlines said they are currently unable to modify today’s reservations and will offer refunds or different flights once they can access the system. American Airlines uses a booking tool called Sabre and it appears that is what is preventing the reservation and booking system from being used. What a mess!
UPDATE as of 3:30pm CDT: AA systems have been fully restored, however they expect continued flight delays and cancellations throughout the remainder of the day.
American’s network system is experiencing intermittent outages. At this time, we are holding all flights on the ground until later this afternoon, when we will provide another update. We are working to resolve this issue as quickly as we can, and we apologize to our customers for this inconvenience. If your travel plans are flexible, there will be no charge if you would like to change your reservation and we will provide full refunds if your travel plans are not flexible. However, we are unable to make changes to current travel plans until we have resolved this issue.